UX (CX) Audit for insurance applications
Base business decisions on insights, not intuitions.
Get actionable, objective recommendations from an expert UX
We will conduct a competitive UX (CX) audit using behavioral analytics and user psychology to identify core problems that might affect user growth, conversion and retention rates.
We will deliver a list of prioritised strengths, weaknesses, and opportunities for improvement.
With these evidence-based insights, you can prioritise and budget for design initiatives with confidence and a promise of return on investment.
“Our platform works just fine. Why aren’t people using it?”
The problem is, your company is still relying on outdated, visually unattractive customer-facing software applications with clunky user experiences.
“Working just fine” is no longer enough to engage users and keep them using your product. A mediocre user experience is costing you lost customers and missed revenue potential.
You need an outside expert UX evaluation to help you identify key user drop-off points and prioritise what needs improvement, right now.
Make insurance easy for your customers
Develop a seamless digital experience that meets the needs of both policyholders and agents. We can help you:
Accelerate new policy sign-ups
Increase the number of new clients with a digital-only registration
Onboard new customers with ease
Simplify the onboarding process in a few easy steps
Create a memorable user experience
Make best use of UX principles to attract and hold user attention
Open up new revenue streams
Up-sell and cross-sell your services entirely online
Client success story
How an improved UX delivers business gains for UNIQA
Аfter conducting a UX audit, we simplified the registration process, made it quick and easy to book medical appointments, improved the navigation, and created a new look and feel that’s more welcoming and comforting.
15% increase in doctor's consultation bookings
+200% increase in users who booked online consultationsRead the story
Improving workplace resilience via a customisable digital platform
We worked with Tamedocs to create a platform that improves the way medical records are shared between health insurance providers and doctors. We conducted a qualitative and quantitative research to uncover user insights and create a smooth, user-centric experience.Read the story
We really enjoyed working with Despark. I was really impressed by their determination to understand user needs down to the last detail. They make gorgeous products and are amazing to work with.
Enhance your user experience and improve your product’s key metrics.
A Holistic Approach to UX Audits
At the core of our UX Audit is the focus on researching your customers and understanding how they use your products and services. You’ll get a thorough analysis and specific recommendations that you can start implementing right away.
What’s included in a UX audit?
- Onboarding session
- Business goals alignment
- User interviews and surveys
- Stakeholder reviews
- Competitive analysis
- UX/UI product analysis
- In-depth accessibility review
- Heuristic evaluation
- Suggested solutions
- Product roadmap for future design initiatives
Why choose us
We have a proven track record working in the financial services sector and we implement a tailored approach to solve business challenges.
We are firm believers in putting the human at the centre of everything we do. We strive to be empathetic to the user and create authentic and meaningful solutions that empower and improve people’s lives.
We conduct quantitative and qualitative research to uncover key insights and behavioral analysis to optimize your product and boost user growth and engagement rates.
Flexibility and reliability
We rely on lean principles and agile development methodologies to build quickly and with less risk and we can guide you through the whole product life cycle.
Thoughts from our UX experts on current events, new tools and trends to level up your team.